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Privacy Policy

The protection of your personal data is especially important to us. We therefore process your data exclusively on the basis of the legal regulations (GDPR, DSG 2018, TKG 2021). In this privacy policy, we inform you about the most important aspects of data processing on our website.


1. Controller Responsible for Data Processing

The data controller is:


Floating Center [schwerelos]
Lange Gasse 70/1
1080 Vienna
Austria

 


2. Collection and Processing of Personal Data

We collect and process personal data only within the scope of legal permissions or if you have given us your consent.
Personal data refers to any information relating to an identified or identifiable natural person.

 


3. Data We Process

We only process personal data that is necessary to fulfill our contractual obligations or that you voluntarily provide to us, such as:
 

  • Name

  • Contact details (email address, phone number)

  • Messages you send to us via contact forms or email, including your IP address

  • bmitted via our booking tool Bookeo (e.g. name, contact details, selected appointment)    Booking data su

 


4. No Use of Cookies

We do not use cookies or similar tracking technologies on our website.

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5. Newsletter

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If, during the booking process via Bookeo, you tick the checkbox to receive our newsletter, we use your email address to regularly send you information and offers (e.g. discounts) by email.

 

For the delivery of the newsletter we use the service Brevo (Sendinblue SAS, 7 rue de Madrid, 75008 Paris, France). Your data is transmitted to and stored by Brevo for this purpose.

 

The legal basis for sending the newsletter is your explicit consent (Art. 6(1)(a) GDPR).

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You may withdraw your consent at any time with effect for the future by using the unsubscribe link at the end of every newsletter or by sending us an email to info(at)schwerelos.wien.

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6. Purpose of Data Processing

We process your data for the following purposes:
 

  • Responding to inquiries

  • Contract fulfillment and customer support

  • Managing reservations and bookings

 


7. Disclosure of Data to Third Parties

We do not disclose your personal data to third parties unless it is necessary for contract fulfillment (e.g. therapists, booking tool Bookeo) or we are legally obligated to do so.

 


8. Data Retention Period

We store your data only as long as necessary for the fulfillment of the purposes stated or as required by statutory retention periods.
 

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9. Your Rights

You have the right at any time to request access to your data, rectification, deletion, restriction of processing, data portability, and to object to the processing of your personal data. You also have the right to revoke any consent you have given at any time.

To exercise your rights, please contact us at the address mentioned above.
 

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10. Changes to This Privacy Policy

We reserve the right to amend this privacy policy as needed to comply with legal requirements or to reflect changes to our services. The current version is always available on our website.
 

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11. Contact

If you have any questions regarding data protection, please contact us using the details provided above.

Last updated: September 2025

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